Company Policy
Payment Policy:
Payment Options:
Insurance:
Vaccination policy:
Pet Restraint Policy:
Prescription Refill Policy:
- Every effort is made to ensure that all fees are fair and reasonable. Following examination of your pet, the veterinarian or nurse will provide a written estimate of the services needed. The estimate includes recommended laboratory tests, procedures, medications, supplies, nursing care and hospitalization. The estimate reflects only the initial diagnostic and treatment plan. Your treatment decisions and other factors may affect the final bill. Unforeseen problems and complications can mean additional hospitalization, treatments, procedures and charges. To receive an updated bill during the course of your pet’s treatment, please ask your veterinarian.
Payment for office visits and outpatient care is required at the time of service. If your animal requires hospitalization, half of the estimated amount is due when your pet is admitted and the balance upon discharge.
Payment Options:
- We accept VISA, Mastercard, Discover, American Express, personal checks and cash.
Indian Hills Animal Clinic is proud to offer CareCredit, the county’s leading healthcare credit card. Similar to department store cards, CareCredit is a low monthly payment plan designed for healthcare needs. With CareCredit, your pets treatment starts immediately and you pay over time. You can use your CareCredit card for both your pet’s current and future treatment needs. For more information or to apply for CareCredit online, visit: www.carecredit.com
Insurance:
- If your pet’s health care is covered by insurance, please provide the name of the insurer and any necessary paperwork at the time of admission. Owners are responsible for payment to Indian Hills Animal Clinic and the insurance company will reimburse you directly. We cannot assume responsibility for denied claims.
Vaccination policy:
- To ensure the safety of all pets in our facility, we require that all vaccinations be up to date. For specific vaccine requirements for boarding and daycare, click on the appropriate link. Boarding / Daycare
Pet Restraint Policy:
- For the safety of your pet and other animals in the clinic, we ask that all animals be kept on a leash or in carriers prior to entering the clinic.
Prescription Refill Policy:
- When your pet is low on medications, we ask that you give our staff 24 hours notice before your prescription is needed. This gives our nursing team the opportunity to review the records, confirm with the doctor and fill the prescription.
